All sales of Model 269 series helicopter spare
parts (new, used/airworthy and overhauled) are handled by Sikorsky Global Helicopters'
Customer Support Services Department (2010 Price Book). This department is in frequent
contact with all Sikorsky Global Helicopters Distributors and Service Centers. All
domestic and international Authorized Distributors and Service Centers
are required to stock designated spare parts in sufficient quantity
to support the number of Model 269 helicopters in their areas. Customers
are advised to purchase spare parts from their local Sikorsky Global Helicopters Distributor
or Service Center. This assures receipt of genuine factory-made/certified
parts in the shortest possible time at the right price. Orders for
spares are handled on a priority basis.
Highest priority: "AOG" - Aircraft on Ground
Parts for AOGs are normally shipped (same day) within hours of receipt of the order. Shipment is by the means specified by the customer - usually airfreight. AOG fill rates average in excess of 98 per cent. After-hours spares support is available via e-mail at AOGSpares@sacusa.com. After-hours AOG technical support is also available at (607) 742-8340.
Second priority: Rush Order
Rush Orders are shipped within approximately one work day of receipt of the order, by the means stipulated by the customer.
Third priority: Routine
Replenishment of spare parts stores for distributors, service centers and their operators is covered as a Routine order. These are filled within approximately two to four days after receipt of the order.
Sikorsky Global Helicopters maintains stock on more than 6,000
line item new parts, including complete modifications kits and accessory
installation kits in addition to used/airworthy and overhaul/exchange
components. (2010 Price Book)
For further information contact Michelle Putney
at 607-378-6036, fax number 860-353-3943, or by e-mail at Putney.michelle@sacusa.com
